Terms of Service

IMPORTANT NOTICE: THIS AGREEMENT (AS DEFINED BELOW) IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN THE DISPUTE RESOLUTION SECTION BELOW.

This is an agreement between you and Ring LLC (together with its affiliates, collectively “Ring,” “we,” “us,” or “our”). These Terms of Service (“Terms”), and any terms incorporated in these Terms or made available through any Ring Offering (collectively, the “Agreement”), govern the use of and access to Ring Offerings and Non-Ring Offerings (collectively, “Offerings”). “Ring Offerings” are all Ring-manufactured or Ring-branded: (1) services, features, software, websites, and applications (“Services”); and (2) hardware products (“Products”). “Non-Ring Offerings” are services, features, software, websites, applications, products, and content that are not manufactured by Ring or Ring-branded that you may be allowed to access or acquire through a Ring Offering.

1. GENERAL

The term “you” means any person or entity who purchases, accesses, or uses an Offering, including by creating an account associated with an Offering.

You must be at least 13 years old to use the Ring Offerings. If you are between the ages of 13 and 18, you may use the Ring Offerings only with consent of a parent or guardian who agrees to this Agreement on your behalf.

By using or accessing any Offering, you agree to be bound to this Agreement on behalf of yourself, all members of your household, and all other people and entities that use your Products or access any Offering through your account (collectively, “Covered Parties”). You are responsible for any use of the Offerings by Covered Parties.

If you're agreeing to this Agreement on behalf of an entity, such as the company you work for, you represent to us that you have legal authority to bind that entity.

2. RING OFFERINGS

a. Account

You may need a Ring account to use the Ring Offerings, and you may be required to be logged into the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Ring reserves the right to the fullest extent allowed by applicable law to refuse service, terminate accounts, terminate or suspend your rights to use or access the Services or your account, remove or edit content, or cancel or refuse to accept orders for any reason in its sole discretion.

b. Content, Your Responsibilities, and System Requirements

Certain Ring Offerings allow you to store, access, retrieve, and manage videos, audio, images, text, and other information or content captured by Products or provided to us in connection with Ring Offerings (“Content”). You authorize and direct us to store, process, reproduce, and use your Content in connection with our operation and provision of the Ring Offerings.

You must use the Ring Offerings in accordance with this Agreement and any instructions or specifications we provide you, and only for their intended purpose. You are responsible for how your Ring Offerings are set-up, configured, and used (or misused). The Ring Offerings will not be accessible or fully functional without: (1) Wi-Fi internet access that has reliable bandwidth and connectivity; (2) an enabled and supported mobile device; and (3) other required system elements specified by Ring. It is your responsibility to ensure that you have all required system elements and that they are compatible and properly configured.

c. Subscription Plans

Ring offers a number of subscriptions (each, a “Subscription Plan”). At any time, you may enroll in any available monthly or annual paid Subscription Plans, which will continue until you or we cancel your subscription. Subscription fees may be subject to tax and are non-refundable. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your Subscription Plan will automatically continue and you authorize us to collect the then-applicable subscription fees and any taxes, using any payment method we have on record for you.

d. Privacy

Please see our Privacy Notice for information regarding the collection and use of personal information collected through the Ring Offerings.

3. CHANGES TO AGREEMENT OR OFFERINGS

We reserve the right to suspend, discontinue, or make changes to the Offerings (including to their description, pricing, and availability), this site, our policies, and this Agreement at any time. Your continued use of any Offering after the effective date of any such change constitutes your acknowledgement and acceptance of the change.

4. TRADEMARKS AND COPYRIGHTS

All content included in or made available through any Ring Offering is the property of Ring or its content suppliers and protected by U.S. and international copyright laws. All graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Ring in the U.S. and other countries and may not be used in connection with any product or service that is not Ring's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Ring. All rights not expressly granted to you in this Agreement are reserved and retained by Ring or its licensors, suppliers, publishers, rightsholders, or other content providers.

5. NO GUARANTEES; NO LIFE AND SAFETY OR CRITICAL USES

We do not guarantee that the Ring Offerings, including any notifications or alerts, are accurate, reliable, always available, timely, or complete. The Ring Offerings are provided for informational purposes only. You agree that Ring is not responsible for any damages caused by the failure, unavailability, error, or delay of the Ring Offerings (including loss of your Content), regardless of whether such issue is within Ring's control. Ring Offerings are not monitored security services or emergency notification services unless you have separately purchased Professional Monitoring Solutions that include such services.

6. RETURNS AND REFUNDS

All purchases of physical Offerings sold by us are made pursuant to a shipment contract. The risk of loss and title for such goods pass to you upon delivery to the carrier. Ring does not take title to returned physical Offerings until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. For more information about our returns and refunds, please see the Return Policy.

7. NO REPRESENTATIONS OR WARRANTIES

THE OFFERINGS AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, SOFTWARE, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE RING OFFERINGS ARE PROVIDED BY RING ON AN “AS IS” AND “AS AVAILABLE” BASIS. RING MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE OFFERINGS. YOU AGREE THAT YOUR USE OF THE OFFERINGS IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, RING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8. LIMITATIONS OF LIABILITY

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RING'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, WITHIN THE PRIOR TWELVE (12) MONTHS FOR THE OFFERINGS AT ISSUE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, RING DISCLAIMS ALL LIABILITY OF ANY KIND RELATING TO NON-RING OFFERINGS AND THIRD-PARTY RETAILERS, RESELLERS OR DISTRIBUTORS OF RING OFFERINGS.

9. JURISDICTION AND CHOICE OF LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington and the United States of America, without giving effect to any principles of conflicts of law.

10. DISPUTE RESOLUTION

PLEASE READ THIS SECTION CAREFULLY – IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS. You and Ring agree that any dispute, controversy, or claim arising out of or relating to this Agreement, your use of any Offering, Content, and/or any relationship between Ring and you shall be resolved only by final and binding arbitration, except that either party may elect to proceed in small claims court if the dispute qualifies. The Federal Arbitration Act, federal arbitration law, and Washington State law apply to this arbitration agreement. You and Ring each agree that any arbitration proceeding will not be conducted in a class or representative action, and that by entering into this Agreement you are waiving the right to a trial by jury and the right to participate in a class or representative action.

11. INDEMNIFICATION

You agree to indemnify Ring for all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs, and expenses, including but not limited to reasonable attorneys' fees and costs, arising out of or related to your Content or your or any Covered Party's use of Ring Offerings in violation of this Agreement.

12. CUSTOMER SERVICE

Requests for cancellation or refund of any Subscription Plan or other requests or questions should be directed to Ring Customer Support or via post as follows: Ring LLC, 12515 Cerise Ave, Hawthorne, CA 90250, Attn: Customer Service.